Returns & Refund Policy｜退货与退款政策
Last updated: 27/5/2025

Thank you for shopping with NORMAL. We hope you love your purchase. However, if there is an issue with your order—such as receiving a damaged item or an incorrect product—please return it to us within 1 working day, and we will gladly provide a replacement or refund.
感谢您选购 NORMAL 产品。我们希望您对收到的商品满意。如订单有问题（例如产品损坏、寄错产品等），请在一个工作日内联系我们并寄回商品，我们将为您更换或退款。

Our Returns Policy｜我们的退货政策
We are committed to offering our customers high-quality products and a smooth shopping experience.
我们致力于为顾客提供优质的产品与流畅的购物体验。
If you wish to return an item, please ensure the following:
如您需退货，请确保以下事项：
Include a completed returns form with your returned parcel.
请在包裹内附上完整填写的退货表格。
Use a recorded delivery service (i.e., one that requires a signature upon receipt such as Poslaju, ABX Express, Gdex, or Skynet).
强烈建议使用需签收的快递服务（如 Poslaju、ABX Express、Gdex、Skynet）。
We are not responsible for returns lost in transit.
我们不承担退货过程中包裹丢失的责任。
Return shipping charges are only refunded if the item was faulty or incorrectly sent by us.
仅当商品为损坏或寄错时，我们才会退还寄回运费。

Refund Conditions｜退款条件
Refunds will be issued to the original credit/debit card used for the purchase.
退款将退回至您原本付款使用的信用卡/借记卡账户。
Items must be returned in original, unused condition within 2 working days of delivery.
商品需在收货后2个工作日内退回，且保持原包装、未使用状态。
We will process your refund within 1 working day after receiving and verifying the returned goods.
在收到并验收退货商品后，我们将在1个工作日内处理退款。
If items appear to have been opened or used, no refund will be issued.
如商品已开启或使用，我们将不予退款，并通知您自费安排退还商品。
You must arrange for pickup of such goods within 30 days of our notification.
被拒退款的商品，您需在我们通知后30天内安排取回。

Important Notes｜特别说明
This return policy only applies to purchases made on the NORMAL official website.
本退货政策仅适用于 NORMAL 官方网站购买的订单。
Purchases from resellers, online marketplaces, or retail outlets must follow their own return policies.
若您是通过其他代理商、网购平台、实体柜台等购买商品，请依据原商家的退货政策处理。
NORMAL will not process returns or exchanges for purchases made outside of our official site.
我们不接受非本网站销售商品的退货申请。
Your statutory rights remain unaffected.
您的法定消费者权益不受影响。

How to Return Your Items｜退货流程
Please return your item by post, securely sealed and including:
请通过邮寄方式退货，并确保包裹中附有：
1. The original dispatch note
原始发货单据
2. A completed returns form
填写完整的退货表格
3. A receipt for return shipping (if seeking postage refund)
若申请运费退款，请附上寄回运费的有效收据
We strongly recommend using a recorded delivery service (i.e., Poslaju, ABX Express, Gdex, Skynet).
建议选择需签收的快递服务寄回包裹，以确保可追踪。
Please keep your proof of postage in case of delivery issues.
请妥善保存寄件凭证，以备退货途中遗失时使用。

Processing Your Refund｜退款流程
If your return is approved, we will process the refund within 30 days.
退货被确认接受后，我们将在30天内完成退款处理。
The return postage fee will also be refunded only if a valid receipt is provided, and the return reason is due to damage or incorrect item.
若退货原因为我们寄错或产品有损坏，并提供有效运费收据，我们将一并退还寄回运费。

Valid Reasons for Return｜有效退货原因
01 – Product arrived damaged｜收到时产品破损
02 – Incorrect product｜收到错误产品
03 – Faulty or defective product｜产品存在缺陷或故障